Privacy Policy

We may collect information you voluntarily provide to us, including your name, phone number, email address, service address, billing information, property information, service preferences, appointment details, quote requests, photos you submit, and messages or other information you provide through our website, forms, Client Portal, phone, email, or text communications.

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, referring website, approximate location, and website interaction information.

THERMI-PROPS may use your information to provide quotes, schedule and perform services, manage appointments, process payments, maintain customer accounts, communicate service updates, provide customer support, respond to inquiries, improve our website and services, send requested notifications, prevent fraud, maintain security, and comply with applicable legal requirements.

Where you have provided the appropriate consent, we may also use your contact information to send marketing messages, promotional offers, discounts, service announcements, and information about new or updated services.

Information submitted through our Request a Quote form may be used to evaluate your property-care needs, contact you regarding your request, prepare an estimate, schedule an inspection or service, and maintain records related to your inquiry.

Submitting a quote request does not obligate you to purchase services.

THERMI-PROPS may send non-marketing text messages when you provide consent. These messages may include appointment confirmations, service reminders, quote updates, scheduling notices, account notifications, payment-related notices, and customer-support communications.

If you separately consent to marketing communications, we may also send promotional text messages, including special offers, discounts, service promotions, and new-service announcements.

Message frequency may vary. Message and data rates may apply.

You may reply STOP at any time to opt out of text messages. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing any product or service.

SMS consent and mobile information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Opt-in information and consent associated with SMS communications will not be shared with third parties for marketing purposes.

We may send emails relating to quotes, scheduled services, invoices, payments, account activity, customer support, company updates, or other communications related to your relationship with THERMI-PROPS.

Where permitted and where you have opted in, we may also send marketing or promotional emails.

You may unsubscribe from promotional emails using the unsubscribe link included in those communications.

THERMI-PROPS may use third-party payment processors to securely process payments.

We may receive transaction information such as payment status, transaction amount, billing name, and limited payment details necessary to maintain our records.

We do not intend to store complete payment-card information on our own website systems when payments are processed through an authorized third-party payment provider.

Customers may be provided access to a THERMI-PROPS Client Portal.

Information available through the Client Portal may include appointment information, service history, property information, invoices, payments, service requests, messages, documents, and other account-related information.

Customers are responsible for protecting their login credentials and should notify THERMI-PROPS if they believe their account has been accessed without authorization.

Our website may use cookies, analytics services, pixels, and similar technologies to operate the website, understand visitor activity, improve performance, remember preferences, measure marketing effectiveness, and improve the customer experience.

You may be able to control certain cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

THERMI-PROPS does not sell or rent personal information.

We may share information when reasonably necessary with service providers that help us operate our business, such as payment processors, customer-management systems, communication providers, scheduling platforms, website providers, analytics providers, professional contractors, and other service providers involved in delivering services to customers.

These providers may receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, court order, legal process, governmental request, or when reasonably necessary to protect THERMI-PROPS, our customers, our employees, our property, or others.

THERMI-PROPS may work with employees, independent contractors, service professionals, or business partners to perform property-care services.

Where necessary to complete a scheduled service, relevant customer information may be provided to the professional assigned to the job, such as the customer's name, service address, service instructions, appointment details, and appropriate contact information.

Service professionals should only use that information for purposes related to the assigned service.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, complete transactions, resolve disputes, enforce agreements, meet tax or accounting requirements, and comply with applicable law.

Information may be deleted or anonymized when it is no longer reasonably necessary for legitimate business or legal purposes.

Depending on applicable law and the circumstances, you may request that we correct certain inaccurate personal information, update your contact information, stop sending marketing communications, or request information about certain personal information maintained by THERMI-PROPS.

Some information may need to be retained for legitimate business, accounting, security, contractual, or legal purposes.

You may opt out of promotional communications at any time.

For text messages, reply STOP.

For email marketing, use the unsubscribe option provided in the email.

Opting out of marketing messages does not prevent THERMI-PROPS from sending necessary transactional or service-related communications.

Our website may contain links to third-party websites or services.

THERMI-PROPS is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

THERMI-PROPS services are intended for adults and property owners, tenants, property managers, and business representatives.

We do not knowingly collect personal information from children under 13 through our website.

THERMI-PROPS may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the updated version will be posted on our website with a revised effective date.

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

THERMI-PROPS LLC

Serving Southwest Florida

Email: thermisprops@gmail.com

Phone: (239) 228-0555

Website: thermiprops.com

You can also contact us through the Contact page on our website.